Sefton Technology Enabled Care Solutions Careline Operator
- Employer: Sefton Metropolitan Borough Council
- Salary: Grade D (5-6) £23,500 - £23,893
- Location: Sefton ARC, 209 Linacre Lane, Liverpool
- Contract: Permanent
- Working Pattern: Part Time
- Hours: 20 hours per week.
- DBS Check: No
- Closing Date: 28/11/2023 at 23:59
- Reference: 1234/23/261388
Sefton Careline is a TSA accredited Alarm Receiving Centre that operates 24/7 365 days a year, supporting vulnerable residents across Sefton to live independently and safely in their own homes using Technology Enabled Care Solutions (Telecare). An exciting opportunity has arisen for the right person to join the Sefton Careline Team.
We are looking to appoint a part time Careline Operator who will work Monday to Friday 4pm – 8pm. The successful candidate will be responsible for dealing with incoming alarm calls from residents across the borough and directing them to the appropriate support, whether this be a family member, friend or the Emergency Services.
The successful candidate must be a confident communicator, and have experience of dealing with vulnerable adults, often in challenging situations. Patience and excellent listening skills are essential elements for this post as is the ability to deal with confidential and sensitive information.
Equal Opportunities
EQUAL OPPORTUNITIES
Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.
We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.
GUARANTEED INTERVIEW SCHEME
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.
If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.
How to apply
Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
