Customer Service Adviser
- Employer: Sefton Metropolitan Borough Council
- Salary: Grade E (SCP 7 - 11) £26,403 - £28,142 per annum
- Location: Sefton Metropolitan Borough Council
- Contract: Permanent
- Working Pattern: Flexible Hours/Part Time
- Hours: Various hours per week.
- DBS Check: Yes
- Closing Date: 28/08/2025 at 23:59
- Reference: CR/25/319684
Customer Services - Contact Centre Advisor
Hours: Part time TBC at interview stage - Agile working/office attendance in Bootle is required
An opportunity has become available within Customer Services, and we are seeking to recruit customer service advisors to work in our Contact Centre.
Successful Applicants posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.
The successful candidates will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing customers and residents of Sefton with high-quality customer service, as well as maintaining and updating customer information as appropriate on a Customer CRM system and other relevant database applications.
Do you have strong customer service experience within a fast-paced Contact Centre environment? are you comfortable and confident with managing a demanding and varied workload?
Most of our enquiries are from residents dealing with complex challenging and stressful situations including several enquiries about non-council services. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.
If your application is successful Interviews will take place remotely throughout September with a start date from October 2025.
Enquiries related to the post can be directed to cc.support@sefton.gov.uk this can include duties and hours available
Interview date 11th September 2025
Equal Opportunities
EQUAL OPPORTUNITIES
Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.
We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.
GUARANTEED INTERVIEW SCHEME
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.
If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.
How to apply
Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
