Sefton is a diverse and exciting borough where people can enjoy a great work-life balance. It encompasses world renowned nature reserves, accessible business and retail centres, top class leisure facilities and some of the best coastal and countryside environments. It is an ideal location for accessing Manchester, the North West and beyond by road, rail or air. Sefton is at the heart of the Liverpool City Region, playing an active role in ensuring its success. An exciting opportunity has arisen in the Housing Options Service and applicants are invited for this challenging role in a very busy team as an Early Intervention and Prevention Housing Options Advisor.

Working within the Housing Options Team based in Magdalen House and agile locations your role will require you to be the first point of contact for customers who could be, or are potentially homeless.  You will triage customers at first contact and gather essential details about their reasons for contacting us and ensure they are put on the right pathway to obtain support.  You will be expected to provide accurate and timely low-level advice to assist customers.

Earlier intervention and the successful resolution of clients housing issues are vital to prevent and resolve homelessness.

The role is very much “customer focused, front line housing advice” and as such you must have excellent communication skills and be able to listen to and interpret information relayed to you in order to give accurate advice and assistance.

The ability to establish links and effectively liaise with housing providers and partner agencies will be essential.  Knowledge of Housing Law, Welfare Benefits and Housing Benefits would be an advantage, although commitment to working with sometimes challenging clients and as part of a team is as important.

You will be well supported by a Team Leader and other team members as well as colleagues from other departments as the Council works with a “One Council” ethos