Customer Service Adviser - 36 hours

  • Employer: Sefton Metropolitan Borough Council
  • Salary: Grade E (7-11) £24,294 - £25,979
  • Location: Agile Working (office attendance in Bootle, Merseyside is required)
  • Contract: Permanent
  • Working Pattern: Full Time
  • Hours: 36 hours per week.
  • DBS Check: Yes
  • Closing Date: 23/02/2024 at 23:59
  • Reference: CR/24/270343

An opportunity has become available within Customer Services, and we are seeking to recruit customer service advisors to work in our busy Contact Centre.

Successful Applicants posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday. Part time hours across these hours will also be considered.  

The successful candidates will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing the customers and residents of Sefton with a high-quality customer service experience as well as maintaining and updating customer information as appropriate on a Customer CRM system as well as other relevant database applications.

Do you have strong customer service experience within a fast-paced Contact Centre environment and are you comfortable and confident with managing a demanding and varied workload?

Most of our enquiries are from residents dealing with complex challenging and stressful situations around council services such as social care cleansing housing benefit and council tax. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.

If your application is successful Interviews will take place remotely throughout March.     

Equal Opportunities


Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.


Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

How to apply

Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

This vacancy is now closed